Shipping & Returns

Shipping Policy

Welcome to oWhites Store! We strive to offer the best shipping experience for our customers. Here’s everything you need to know about our shipping process:

Shipping Times and Costs

  • Processing Time: Orders are typically processed within 2-7 business days.
  • Shipping Time: Once processed, your order will be shipped and should arrive within 5-20 business days, depending on your location.
    • Domestic Shipping: 5-10 business days.
    • International Shipping: 10-20 business days.
  • Shipping Costs: Shipping costs are calculated at checkout based on your location and the weight of your order.

Tracking Your Order

  • Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order’s journey to your doorstep.

Return Policy

Your satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

  • Eligibility: You have 30 days from the date of delivery to return an item.
  • Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Non-returnable Items: Custom-made products, personalized items, and digital downloads are non-returnable unless they arrive damaged or defective.

Return Process

  1. Contact Us: Email our customer service team at [your email address] with your order number and reason for return.
  2. Return Authorization: Once your return is approved, we will provide you with a return address.
  3. Ship Your Item: Package the item securely and send it back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer.

Refunds

  • Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at owhites2201@gmail.com.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [your email address] with your order number and a photo of the damaged item. We will work with you to resolve the issue promptly.

Contact Us

If you have any questions about our Shipping & Returns policies, please contact us at:

oWhites
Email: owhites2201@gmail.com

Thank you for shopping with oWhites Store!